Frequently Asked Questions

Let us know if we are missing any questions!

What is NuTiliti?

NuTiliti is a utility management service targeted at college students / young professionals in single family homes / apartments with multiple roommates. NuTiliti is a UaaS (Utility-as-a-Service) company. With user permission, NuTiliti takes care of utility setup and bill splitting for the user. At the end of each month, the user only pays their portion of the bill.

How do I know if NuTiliti is right for me?

You are:
- Anxious about whether your utilities have been setup correctly before you move
- Frustrated with bearing the financial responsibility for all of your roommates
- Tired of paying four different utility bills every month

You want:
-
To view all your utility bills in one place
- To understand what you’re paying for
- To ensure the money you send to your kids for utilities is being spent appropriately

Then, yes - we are absolutely right for you!

When can I register for NuTiliti? How long does it take for my utilities to turn on?

A user can register for NuTiliti at any time. Utility setup typically occurs between 24 and 48 hours.

We recommend at least a 3+ day lead time from the user’s NuTiliti registration and the lease start date.

How do I know NuTiliti has set up my utilities?

First, NuTiliti will send the user a welcome email confirming their NuTiliti registration.

Following registration, NuTiliti will send a confirmation email to the user when all utilities have been set up.

How much does NuTiliti cost?

To help NuTiliti run smoothly and to cover the costs of the products and services we provide, like 24/7 customer support, we charge a service fee based on number of utilities served (~$1 per provider).

What cities does NuTiliti service?

Currently, NuTiliti services cities in states across the South East (Texas, Louisiana, Alabama, Florida, Georgia, South Carolina, Mississippi) and West Coast (California, Arizona, Colorado, Oregon, Washington)

What is the difference between a house leader and roommate?

At NuTiliti we differentiate users between the house leader and roommates. A house leader is an individual whose name will be associated with the various utility accounts.

Utility providers require additional information (DL, SSN, etc.) from the lead tenant. The lead tenant’s name will be on all utility bills.

Why does NuTiliti need my Social Security number?

Since utilities are typically paid for after the service has been provided, the utility providers are required to validate your identity. To do this they run a soft credit check that requires your full legal name, social security number and date of birth.

Some providers also use this information to determine if they would require a security deposit.